When do you get compensation for flight delays?

 According to Regulation 261 passed by the European Parliament, when passengers have a prolonged flight delay, cancellation or denied boarding they may be entitled to compensation.

What determines your right to compensation?

  • The duration of your delay has to be over three hours.

  • Your delay’s length is the difference between your actual and your expected time of arrival. 

It is all about Arrival Time, not departure.


How to find out my trip's length?

A very simple way to get a rough idea about your trip’s length would be to remember that in most cases flights shorter than 1500km take less than two hours. Flights between 1500km and 3500km are usually with a duration of two to four and a half hours. Flights that last longer than four and a half hours are usually longer than 3500 km.

In most cases, air passengers don’t know the exact distance between their departure and landing point. The easiest method to check if you are eligible for flight delay compensation is to use our intuitive flight compensation calculator. All you need to do is enter your flight number and date.


EU and non-EU flights

Good news, almost all European flights are covered by EC 261, including the outermost regions in Europe (French Guiana and Martinique, Saint-Martin, Madeira, the Azores and the Canary Islands).

It is important to understand that EC 261 also applies to flights outside of Europe.


Exclamation mark icon. 

Your flight is covered when:

  1. It departs from an EU airport...
  2. ..or it arrives at an EU airport and is operated by an EU airline!

Extraordinary circumstances

European Regulation 261/2004 states that airlines are not required to compensate passengers if a flight delay was caused by “extraordinary circumstances”.

Instances of “extraordinary circumstances” include:

  • Bad weather (for example: snowstorms, windstorms, low visibility)
  • Strikes of the airport personnel and union strikes
  • Bird strikes
  • Air traffic control restrictions (including runway closures)
  • Political and civil unrest

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